Medical City McKinney (MCM) announced the recipients of 2014 Frist Humanitarian Award, its highest employee, volunteer and physician award.
This year’s recipients are Jozel Benson, RN, a nurse in Case Management; David Buettner, a MCM Volunteer Auxiliary member; and Kevin Martens, MD, an emergency room physician.
The Frist Humanitarian Awards were created to recognize an employee, volunteer and physician at each HCA-affiliated facility who demonstrate extraordinary concern for the welfare and happiness of patients and their community. The Frist Humanitarian Awards are given annually in recognition of the humanitarian spirit and philanthropic work of the late Dr. Thomas F. Frist, Sr., a founder of HCA.
Jozel Benson joined Medical City McKinney in 2001 as a staff nurse where she was known for providing excellent nursing care and for the little things like an extra pillow, a pat on the arm, or reassuring words to calm a patient. She transitioned to a Case Management Department as an RN Case Manager in 2007, where she is an advocate for the patient at every point of their inpatient stay.
Being an advocate defines Benson and propelled her to volunteer with CASA of Grayson County. As a volunteer, she advocates for children who are in a negligent unsafe environment. Her work with CASA takes her from an initial meeting with the children at a time when they may be frightened, hungry, and with no friendly, loving family, to the courtroom where she advocates for the children’s best interest.
David Buettner made a successful career in the field of electronics as well as being a private business owner in McKinney. Following retirement he joined the MCM Auxiliary and has logged more than 1,900 volunteer hours.
Dave served patients for many years by visiting each room with the volunteer Courtesy Cart. He now spends his time volunteering at the Front Desk greeting everyone that comes through the door. His warm smile and friendly hello helps alleviate the anxiousness, concern and stress related to their need to be in the hospital – even if they are there as a visitor or family member.
He also serves his fellow volunteers by always making himself available to work an extra shift or two. He does this in a very quiet, humble way – he is just glad to help with no thought of any inconvenience that it might be to him personally.
Kevin Marten, MD, is the assistant Medical Director for our Emergency Department and he demonstrates the Frist Humanitarian character traits on a daily basis.
He sets the example of quality patient care as he takes the time to make sure that every single patient knows that they are important. He does this by carefully listening to the patient, their family members, and the nursing staff while determining the appropriate plan for treatment of each patient.
Many patients again experience his compassionate care and concern when their phone rings a day or two after their visit to the ED and it is Dr. Martens on the line asking them how they are progressing. And it’s not usual for him to write a note to a patient or to a referring physician thanking them for entrusting him with their care.
Dr. Martens consistently puts the care of the patient, his support of the staff and the opportunity to assist his fellow physicians above his own schedule without comment of fanfare.