The Health Information Management/Medical Records Department hours of operation are Monday – Friday 8:30am – 4:00pm. Contact numbers are as follows:
- Department Main Number (972) 547-8179 , option 4
- Birth Registrar (972) 547-8132
- Release of Information (888) 749-7952
- Billing Questions/Information (866) 568-8784
- Patient Portal Demographic Changes (972) 547-8025
- Radiology File Room (972) 540-4387 to obtain copies of cds/films
Request Copies of Your Medical Records
To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.
Medical Records Release
For more information, view the Instructions for Completing the Authorization for Protected Health Information.
Upon completion, mail the completed form to:
Medical City McKinney, ROI Department,
10030 N MacArthur Blvd
Irving, TX 75063
Phone: (888) 749-7952
Patient fax line: (469) 484-2006
ROI Office Operating Hours
8:30 am to 4:00 pm
For calls left after business hours, your call will be returned the next business day.
Certified Birth Certificates
When a child is born at Medical City McKinney we submit the Birth Certificate information to the Bureau of Vital Statistics. Certified Birth Certificates can only be obtained through the Bureau of Vital Statistics, which is part of the Texas Department of State Health Services. The hospital does not have a certified copy on file.
Obtaining a Certificate
For parents, or patients over the age of 18, to obtain a Birth Certificate, an application must be submitted to the Bureau of Vital Statistics.
This may be done in two ways:
Collin County Clerk’s Office
Fill out the application on the Texas Department of State Health Services website and submit to the Collin County Clerk’s Office:
Colin County Clerk
2300 Bloomdale Blvd
McKinney, TX 75071
Colin County Clerk
900 E Park Blvd, Ste 140C
Plano, TX 75074