Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, since patient care is the primary concern at Medical City McKinney, specific visiting hours have been established in order to enhance the quality of care.

Medical/Surgical Floors

  • 7:00 a.m. – 9:00 p.m.

Intensive Care Unit

  • 20 hours/7 days a week
  • 6:00 a.m. - 8:00 a.m.
  • 6:00 p.m. - 8:00 p.m.

Patients in the Intensive Care Unit (ICU) must have quiet, non-stimulating extended periods of rest to promote healing.

If necessary, please designate a primary and secondary family member as contact persons for ICU personnel to call. Please be aware that no patient information can be given over the telephone. Any information released will be given only to the person(s) designated.

To provide the necessary environment for critical care patients, please observe the following:

  • Visitors as designated by the patient only
  • No children under the age of 12
  • No more than two visitors at a time
  • No flowers or candy and only limited personal items are allowed
  • No food or drink at the patient’s bedside

Labor & Delivery

For patient safety, MCM has recently implemented a new process for visitors to labor and delivery, postpartum, nursery, Neonatal Intensive Care Unit (NICU), pediatrics and second floor medical/surgical patients. Visitors must show a photo ID and pick up a “Visitor” sticker badge from the main nurse’s station. These are good for 24 hours before becoming void.


  • 9:00 a.m. – 2:00 p.m.
  • 4:00 p.m. – 9:00 p.m.

Level III Neonatal Intensive Care Unit

The NICU visiting hours could be subject to limitation based on the health condition of the baby. Otherwise, parents and grandparents are welcome in the nursery, except during the following shift change times:

  • 7:00 a.m. – 7:30 a.m.
  • 7:00 p.m. – 7:30 p.m.

NICU Visiting Regulations:

  • No more than two visitors per patient are allowed at one time.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors in semi-private rooms should be considerate of both patients.
  • Visitors must dress appropriately and must wear shirts and shoes.
  • Children may visit for brief periods at the discretion of the nurse.
  • Visitors may be asked to leave the room during tests/treatments or when the doctor or nurse needs to see the patient.
  • People with colds, sore throats or any contagious diseases should not visit patients.